Privacy Policy

This Privacy Policy explains how [LEGAL ENTITY NAME], operating as Shaper's Stop Gym at 2nd Floor, Lokpida Complex, Love Garden Road, Bhilwara, Rajasthan (“Shaper's Stop”, “we”, “us”), collects, uses, stores and protects personal information when you visit this website, enquire with us, or use our gym and kitchen facilities.

We handle personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 together with the rules made under it.

1. Information we collect

Information you give us

• Identity and contact details — name, phone number, email address, postal address, date of birth, photograph and government ID reference collected at registration.
• Health information — details you declare about medical conditions, injuries, medication, pregnancy, allergies and fitness history, along with height, weight and body composition readings taken during assessments.
• Emergency contact — the name and number of a person we may contact on your behalf.
• Payment information — the record of amounts paid and the mode of payment. Card and banking credentials are handled by our payment provider and are not stored by us.
• Enquiries — anything you send us through the website form, WhatsApp, email or phone.

Information collected automatically

• Website usage — IP address, browser type, device type, pages viewed and time of visit, gathered through standard server logs and any analytics we may add. See our Cookie Policy.
• Attendance records — entry and exit times captured at reception or by any access system in use.
• CCTV footage — the common areas of the premises are monitored for the safety and security of members and staff. Cameras are not installed in changing rooms or washrooms.

2. How we use your information

• To register you as a member, verify your identity, and manage your account.
• To design safe training and nutrition guidance around your declared health status.
• To process payments, issue receipts and maintain accounting records.
• To respond to your enquiries and confirm bookings or appointments.
• To send service messages about timings, class changes, closures and renewals.
• To send promotional messages, where you have given consent, which you may withdraw at any time.
• To maintain the safety and security of the premises.
• To meet legal, tax and regulatory obligations.

3. Consent and lawful use

We process your personal data on the basis of the consent you give at the time of registration or enquiry, and for the legitimate uses permitted under applicable law. Health information is collected only where it is necessary to keep you safe while training, and it is treated as sensitive personal data.

You may withdraw consent at any time by writing to us at reshape@gmail.com. Withdrawing consent for health-related processing may mean we can no longer offer supervised training, personal training or certain classes.

4. When we share information

We do not sell your personal data. We share it only in these situations:

• Our staff and trainers — restricted to the information needed to serve you safely.
• Service providers — payment gateways, membership software, hosting and communication providers, bound to use the data only for the service they provide to us.
• Medical or emergency responders — where there is a medical emergency on the premises.
• Authorities — where disclosure is required by law, a court order, or a lawful request from a government agency.
• Business transfer — if the business is transferred or restructured, subject to the same protections continuing to apply.

5. How long we keep it

Membership and health records are kept for the duration of your membership and for a further period as required for tax, accounting and legal purposes, generally up to eight financial years. CCTV footage is retained for [NUMBER] days unless it is needed for an ongoing investigation. Enquiry records are kept for [NUMBER] months. Data is deleted or anonymised once it is no longer needed.

6. How we protect it

We apply reasonable security practices including restricted staff access, password-protected systems, locked physical records and periodic review of who can see what. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

7. Your rights

• Access — ask for a summary of the personal data we hold about you and how it is processed.
• Correction — have inaccurate or incomplete data corrected or updated.
• Erasure — ask us to delete data we no longer need, subject to our legal retention duties.
• Withdraw consent — at any time, with effect going forward.
• Nominate — nominate a person to exercise your rights in the event of your death or incapacity.
• Grievance redressal — raise a complaint with our Grievance Officer, and escalate to the Data Protection Board of India if you are not satisfied.

To exercise any of these, write to reshape@gmail.com with enough detail to identify your record. We respond within 30 days.

8. Children

We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or legal guardian. Minors may use the facility only under the conditions set out in our Gym Rules & Waiver, and registration must be completed by a parent or guardian.

9. Other websites and services

This website embeds a Google Maps frame and loads fonts and styling libraries from third-party networks. Those providers may receive your IP address and set their own cookies. We also link to WhatsApp for enquiries. Their privacy practices are their own, and we recommend reading their policies.

10. Changes to this policy

We may update this policy from time to time. The revised version takes effect when it is published on this page, and the “last updated” date at the top will change.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made under it, the contact details of our Grievance Officer are:

Address	2nd Floor, Lokpida Complex, Love Garden Road, Bhilwara, Rajasthan
Email	reshape@gmail.com
Phone	+91 98293 82903
Hours	Monday to Saturday, 10:00 AM to 6:00 PM