Refund & Cancellation

This policy explains when membership fees, session fees and other payments made to [LEGAL ENTITY NAME] (Shaper's Stop Gym) can be cancelled, put on hold or refunded. It applies alongside our Terms & Conditions.

1. General position

Membership fees are charged for access to the facility for a fixed term. Once a term has started, fees are generally non-refundable, including where a member chooses not to attend or attends less often than planned. The exceptions below are the situations in which we will consider a refund or a hold.

2. Cancellation soon after joining

If you cancel a new membership within [NUMBER] days of the start date and have used the facility on no more than [NUMBER] occasions, you may request a refund of the fee paid, less a non-refundable registration and administration charge of [AMOUNT] and a pro-rata deduction for the days available to you.

3. Cancellation on medical grounds

If a registered medical practitioner advises in writing that you must stop training for a sustained period, you may request either:

• a hold on your membership for the advised duration, up to a maximum of [NUMBER] days per term, with the unused time added to the end of your term; or
• a pro-rata refund of the unused portion of the term, less the registration and administration charge.

A signed medical certificate is required. Requests are effective from the date we receive them, not from the date of the certificate.

4. Relocation

If you permanently relocate beyond [DISTANCE] km from Bhilwara, you may apply for a pro-rata refund of the unused term on production of supporting proof, such as a transfer letter or a new address record.

5. Freezing a membership

Members may freeze a membership for genuine reasons such as travel or illness, subject to a minimum of [NUMBER] days and a maximum of [NUMBER] days per term. Requests must be made in advance and in writing. Frozen days are added to the end of the term and are not refundable in cash.

6. Personal training sessions

• Booked sessions cancelled with at least [NUMBER] hours' notice may be rescheduled at no cost.
• Sessions missed without notice are treated as used.
• Unused sessions in a purchased block expire at the end of their validity and are not refundable, though we may extend validity in genuine medical cases.
• If we cancel a session, it is rescheduled or credited in full.

7. Kitchen orders

Prepared food and beverages cannot be returned or refunded once served, except where an item is incorrect, unsafe or not of the quality described. Raise any issue with staff at the counter immediately so it can be replaced or refunded on the spot.

8. If we close or suspend service

If we suspend operations for reasons within our control for more than [NUMBER] consecutive days, affected members receive an equivalent extension of their term at no cost. Where closure results from events beyond our control, we will extend terms where reasonably possible; cash refunds are not automatic.

9. Failed and duplicate payments

If an online payment is debited but not credited to us, or the same amount is charged twice, write to us with the transaction reference. Verified amounts are returned to the original payment method. Bank-side reversals for failed transactions typically settle within 5 to 7 working days and are governed by your bank's timelines.

10. What is never refundable

• Registration, joining and administration charges.
• Fees for a term that has fully elapsed.
• Memberships terminated by us for breach of the Terms & Conditions or the Gym Rules.
• Promotional, complimentary or heavily discounted memberships, unless stated otherwise at the time of purchase.
• Merchandise that has been used, or supplements and consumables once opened.

11. How to request a refund or hold

1. Write to reshape@gmail.com or submit a written request at reception.
2. Include your name, registered phone number, membership number, payment receipt and the reason, attaching any supporting document.
3. We acknowledge within 3 working days and decide within [NUMBER] working days.
4. Approved refunds are processed to the original payment method within 7 to 10 working days of approval. Cash payments are refunded by bank transfer to an account in the member's name.

12. If you disagree with a decision

Write to our Grievance Officer at reshape@gmail.com, whose details are in the Privacy Policy. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.